Keep hitting their help page. After 2-3 tries it gives you a phone number to call (why it doesn’t show up on first try is because they’re an evil corp). Tell the person your problem.
They’ll agree that it’s because their systems are shitty and will unlock the 12 month nonsense for your account.
Or don’t. No need to give them money.
Pro tip, opera’s built in VPN to India will get you YouTube family premium for about £6.
If you can use it of course
If you’re in the EU and Indian VPNs are slow for you, Hungary has the same price. Around €7 for the family plan and €4.5 for individual premium.
But how do you pay for it? When I tried to VPN to Venezuela, I needed a local address and payment method, so I was never able to purchase it
The fact that they are begging users to use Premium and then overcomplicating process for no reason, makes me want to never try to buy this crap again.
Of course, I have also sent a refund, I can’t stand companies stealing money.
I’ve been having real bad issues with the adblock popup today. Ended up disabling all extensions but uBlock Origin, updating that, clearing the catche and restoring it to default setting aswell as clearing all cookies. It seems to be sorted for now, but we’ll see what tomorrow brings
I just zapped the element, the video still pauses but no more popup
What is the bullshit arbitrary reason you can’t use the family plan?
If I were to guess, OP was a part of a different plan before and is switching to a new one. I think family plans are cheaper overall if you max out the number of people and everyone contributes, so families or groups of friends all link their accounts and pay fair shares? (EG: Nintendo online is $20/yr, but $40/yr for a family plan up to 8 accounts. If you get 8 friends together, that’s $5 per person, significantly cheaper than $20.)
So if I’m understanding the plan and reading the error correctly, I believe OP was on one family plan and wanted to change their family to a different set of accounts, and Google said no. Which is indeed shitty, but it’s likely buried in their fine print somewhere (which doesn’t make it any less shitty).
Or maybe OP wasn’t even a part of a family plan to begin with. OP, feel free to correct me.