• Cheradenine@sh.itjust.worksEnglish
    0·
    10 months ago

    You are not taking into account that someone who sells fewer cups may be better at customer retention through personalized service. Unless this is at an airport or something where service doesn’t matter, it’s a pile of Elon.

    ‘John is kind of an ass and he messes up orders sometimes but, he’s really fast. Joan is a bit slow, but she cares and it’s always right’.

    This is a shit metric and I would not patronize a place like this.

    • ArbitraryValue@sh.itjust.worksEnglish
      01·
      10 months ago

      That’s a good point, although I presume the same technology could be used to monitor customers and collect statistics about whether the identity of the server affects the probability that a customer will return.

      Metrics can be dangerous because if people are rewarded according to a metric, they’ll work to maximize their score, which might not be what the actual purpose of their job is. However, I don’t think that’s a reason to assume that metrics are worse than no metrics.