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Joined 9 months ago
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Cake day: September 27th, 2023

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  • I am still in my first job as a B2B tech and thought this was something only my workplace did, was scrutinise ticket time.

    I continue to find it hard there because I legitimately don’t slack but gaps end up between my time records (its hard to continuously work 4 hours at a time with zero downtime) and the boss comes down saying his KPI of ticket time / worked time teamwide keeps going down, and like you say the goalposts keep shifting.

    I even went to the trouble of making my own time tracker that gave me even more information about my time entries and what was left for the day and how much I was out, way more info than what PSA gives you, but then got scared of continuing to work on it as the goalposts shifted again to billable time entries / worked time, and doing a time tracker isn’t billable to a client.