Along with other things said here, people tend to “forget” that there’s a real person on the other end.
I vaguely recall Nicholas Christakis talking about a study they made, where they created a bot which would simply remind people of the fact that there’s a real person on the other end, and they found that it would help. (That study was done in some university platform and is centuries old in internet time, though. I think he spoke about it about 6 years ago on podcast with Sam Harris.)
Don’t wanna state the obvious, but it looks like they still ended up staring at each other for the rest of the evening.
They have shown that they still love each other, so hope they can work with their one irreconcilable difference.